Your safety is our utmost priority.
Simply enter VIN (17 character) to confirm if your vehicle is involved in any Service Campaign
Database Last Updated: 17 February 2025
Frequently Asked Questions
What vehicle models and year range are affected?
How do I locate the VIN on my vehicle?
The Vehicle Identification Number (VIN) will be 17 character
OR
The Vehicle Identification Number (VIN) can be located on your latest vehicle registration papers (STNK)
Passenger Cars and Vans
Open the front right-hand (drivers) door. You will see the vehicle identification plate ①. Or on the base of the driver's seat ②
How will owners be contacted?
In order for us to be able to contact you if and when your vehicle may need to be conducted Service Campaign Program, we strongly encourage you to contact Mercedes Benz authorized dealers or update your contact details directly with us here (Aftersales Inquiry).
What costs will be incurred by the customer?
All Service Campaign will be conducted free of charge to customers.
How do I find further information?
Please contact your nearest authorized Mercedes-Benz Dealer. Alternatively, our Customer Contact Center on 1-5000-50 between 8.30 and 17.00 WIB or email ccservice-mb-id@inchcape.co.id
Contact Us
Here at Mercedes-Benz, we believe that excellence extends to our customer care as well. Our Customer Care Centre is committed to delivering quality service – you can be rest assured that any queries related to your vehicle will be handled in a most caring and professional manner.
Customer Care Centre Toll-Free-Number
1-5000-50
Aftersales Enquiry
Email: ccservice-mb-id@inchcape.co.id
